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Enterprise service management (ESM) is the application of IT service management (ITSM) principles and capabilities to non-IT functions such as HR, facilities, legal, finance, payroll, and procurement.

What is Enterprise Service Management (ESM)? Enterprise Service Management – often referred to as ESM, is the extension of IT Service Management (ITSM) principles to enable better service delivery …

After completing this lesson, you will be able to define Enterprise Service Management (ESM) and its core principles. In today's business landscape, diverse departments often cater to different types of …

Enterprise service management (ESM) uses the principles of IT service management (ITSM) to ensure employees across your organization get fast, effective service that allows them to do their jobs better.

Dec 19, 2025 · Enterprise service management (ESM) provides many strategies for businesses trying to improve their service delivery and internal processes. This strategy often uses software platforms …

Enterprise service management (ESM) is a strategic approach to service delivery that unifies, standardizes, and automates service within and across departments, aligning with their individual …

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Jan 4, 2026 · “ESM is the use of IT service management (ITSM) principles and capabilities in other business areas to improve their operational performance, services, experiences, and outcomes.”